|
Dedicated Servers
Ensuring that your server is available for the
maximum possible time is crucial to our success as a Business
Hosting Provider.
The following is our standard SLA for Dedicated Servers. In
addition, Cohaesio A/S is happy to offer custom SLA to your own
requirements.
- 99.9% network uptime guarantee
- Application uptime possible
- 4-hour hardware failure response time
- 24/7 automated SLA monitoring and notification
Shared Hosting
To ensure our customers on shared hosting
platforms we offer the following high-rate SLA which covers:
- 99.5% application uptime
- 99.9% network uptime guarantee
- 4-hour failure response time
- 24/7 automated SLA monitoring and notification
Network guarantee
We offer a 99.9% network uptime guarantee for our
own internal ISP network.
Hardware guarantee
In the case of a hardware problem with your
Dedicated Server (e.g. failure of hard disk, memory, CPU power
supply, etc.) we retain spare machines and parts on site. This
enables us to easily change faulty parts within 4 working hours at
no cost to the customer. We will replace failed hardware but we are
not liable for the loss of data that results from a hardware
failure. This hardware guarantee is only available for
customers using our hardware.
Application uptime
For select applications we offer an application
uptime guarantee. The uptime guarantee is automatically monitored
and should a failure occur we will be notified. Currently we
support the following applications under our management: Microsoft
IIS, Microsoft SQL Server 2000, Web500 CMS, SiteCore CMS, and
Microsoft Exchange Server 2003.
Monitoring
Our network is continuously and automatically
monitored. We are immediately informed of any potential problem so
that it is normally rectified before your service is affected.
Cohaesio A/S’ customers can apply to have their servers put on the
alert system which will page you immediately if any problem with
your server is detected.
Solid Security Promise
Cohaesio A/S’ security systems are first-rate. We
have invested considerable time and expertise in ensuring that our
security policies, at all levels, are comprehensively monitored and
highly-tuned to protect our customers' best interests.
We are compliant with all best practice security
procedures regarding data integrity, privacy and the communication
of sensitive information.
On regular basis Cohaesio A/S is subjected to
external audits by accredited companies. |
